Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At ehilkidu.shop, we are committed to providing a reliable shopping experience and making our return process simple and understandable. If your order does not meet your expectations, we are here to assist you.

Return Eligibility

Customers may request a return within 30 days after the order delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The product must include original packaging and all included components.
Customers must provide order details for verification.

Items that show signs of use, damage, modification, or missing original packaging may not be accepted.

Return Request Instructions

To begin a return request, please contact our customer support team:

Email: info@ehilkidu.shop

Please provide your order number, product information, and details about your request. Our team will review the information and provide return instructions.

Return shipping costs are the responsibility of the customer unless the product received was damaged, defective, or incorrect.

Refund Process

Once the returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be sent to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

We will review the issue and provide a suitable solution.

Order Cancellation

Cancellation requests must be submitted within 24 hours after order placement. Once the order has entered fulfillment, cancellation may no longer be available.